Production, Collection and Shipping Policy

Last updated: 15 September 2026

Production timeframes

Our usual production estimates are:

• Print only orders: approximately 1 week
• Custom framing and framed print orders: approximately 2 to 3 weeks

These timeframes begin after we have received everything required to produce the order, including payment, final artwork files and confirmation of the customer’s selections.

Production timeframes are estimates rather than guaranteed completion dates. An order may take longer because of its size, complexity, material availability, artwork file issues or circumstances outside our reasonable control.

Shipping time is additional and begins after production is completed.

If your order is required by a particular date, please contact us before ordering so we can confirm whether the requested timeframe is achievable.

Collection

Customers will be contacted when their order is ready for collection from Lemon Tree Framing in Erina, NSW.

Please inspect your order when collecting it and tell us promptly if you believe anything is damaged or incorrect.

Orders should be collected within a reasonable period after you are notified that they are ready. If an order remains uncollected for an extended period, we will attempt to contact you before taking further action.

Shipping availability

Shipping is available for selected products and Australian delivery locations.

Some oversized, fragile, high value or unusually shaped items may be available for collection only. We will contact you if we cannot safely ship your order.

Shipping costs are calculated or quoted according to the order’s size, weight, packaging requirements and destination. The applicable shipping cost will be disclosed before the order is confirmed.

Dispatch and delivery

Delivery timeframes are estimates only and begin after production is completed and the order is dispatched.

We will provide tracking details where they are available. Actual delivery times depend on the destination and carrier and may be affected by delays outside our reasonable control.

We will assist with reasonable delivery enquiries and carrier claims if a shipment is delayed, lost or damaged.

Delivery addresses and missed deliveries

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping costs resulting from an incorrect address, failed delivery or uncollected parcel may be charged to the customer where permitted by law.

Items damaged during delivery

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us as soon as possible and preferably within 48 hours. Please keep the item and all original packaging and provide:

• Your name and order number
• Photographs of the damaged item
• Photographs of the internal and external packaging
• A description of the damage

The requested 48 hour notification period helps us pursue the matter with the delivery carrier. It does not remove or limit your rights under Australian Consumer Law.

Please do not return an item before contacting us. We will assess the issue and provide instructions regarding repair, replacement, return or another appropriate remedy.

Contact us

For questions about production, collection, shipping or delivery, please contact Lemon Tree Framing using the contact details published on our website.